Return policy
3.1. Eligibility:
- Returns are accepted within 30 days of receipt. Items must be in their original condition, unused, and in the original packaging.
3.2. Return Process:
- To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization Number.
- Please include the Return Authorization Number with your return shipment.
3.3. Refunds:
- Refunds will be processed once the returned item is received and inspected. The refund will be issued to the original payment method.
3.4. Shipping Costs:
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
3.5. Non-Returnable Items:
- Custom-made, clearance, or sale items are not eligible for return.
3.6. Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.